Bill SponsorBILLSPONSOR
Bill Sponsor
Politicians
Bills
Senate Bill 1088
115th Congress(2017-2018)
Federal Agency Customer Experience Act of 2017
Active
Amendments
Active
Passed Senate on Nov 7, 2017
Overview
Text
Introduced
May 10, 2017
Latest Action
Nov 8, 2017
Origin Chamber
Senate
Type
Bill
Bill
The primary form of legislative measure used to propose law. Depending on the chamber of origin, bills begin with a designation of either H.R. or S. Joint resolution is another form of legislative measure used to propose law.
Bill Number
1088
Congress
115
Policy Area
Government Operations and Politics
Government Operations and Politics
Primary focus of measure is government administration, including agency organization, contracting, facilities and property, information management and services; rulemaking and administrative law; elections and political activities; government employees and officials; Presidents; ethics and public participation; postal service. Measures concerning agency appropriations and the budget process may fall under Economics and Public Finance policy area.
Sponsorship by Party
Democrat
Claire McCaskill
Missouri
Republican
James Lankford
Oklahoma
Senate Votes (1)
House Votes (0)
checkPassed on November 7, 2017
Status
Passed
Type
Unanimous Consent
Unanimous Consent
A senator may request unanimous consent on the floor to set aside a specified rule of procedure so as to expedite proceedings. If no Senator objects, the Senate permits the action, but if any one senator objects, the request is rejected. Unanimous consent requests with only immediate effects are routinely granted, but ones affecting the floor schedule, the conditions of considering a bill or other business, or the rights of other senators, are normally not offered, or a floor leader will object to it, until all senators concerned have had an opportunity to inform the leaders that they find it acceptable.
Passed/agreed to in Senate: Passed Senate with amendments by Unanimous Consent.(text: CR S7068)
Summary

Federal Agency Customer Experience Act of 2017

This bill exempts an agency's authority to collect information that is voluntary feedback from the federal information resources management activities authority of the the Office of Management and Budget (OMB) under the Paperwork Reduction Act. "Voluntary feedback" is defined as any submission of information, opinion, or concern that is: (1) voluntarily made by a specific individual or entity relating to a particular service of or transaction with an agency, and (2) specifically solicited by that agency.

Each agency that solicits voluntary feedback shall ensure that:

  • responses to the solicitation remain anonymous,
  • individuals who decline to participate shall not be treated differently by the agency for purposes of providing services or information,
  • the voluntary nature of the solicitation is clear, and
  • the proposed solicitation of voluntary feedback will contribute to improved customer service.

Each agency shall: (1) collect voluntary feedback with respect to its services and transactions, (2) annually publish such feedback on its website and report on such feedback to OMB, and (3) publish aggregated reports on the solicitation of such feedback.

OMB shall: (1) develop a set of standardized questions for use by agencies in collecting such feedback on service satisfaction, timeliness, and professionalism; and (2) include and maintain on a publicly available website links to the information provided on the agency websites.

The Government Accountability Office shall make publicly available and submit to Congress a scorecard report assessing the quality of services provided to the public by each agency.

Text (4)
Referred in House
November 8, 2017
Engrossed in Senate
November 7, 2017
Reported to Senate
September 14, 2017
Introduced in Senate
May 10, 2017
Amendments (1)
Nov 07, 2017
Agreed to in Senate
1
Sponsorship
Senate Amendment 1580
To improve the bill.
Agreed To
Related Bills (1)
Nov 29, 2018
Passed House
3
Sponsorship
House Bill 2846
Federal Agency Customer Experience Act of 2018
Active
Type
Related Bill
Related Bill
A related bill may be a companion measure, an identical bill, a procedurally-related measure, or one with text similarities. Bill relationships are identified by the House, the Senate, or CRS, and refer only to same-Congress measures.
Identified By
CRS
Type
Identical Bill
Identical Bill
A bill that is word-for-word identical to another bill. Bills are characterized as identical to each other at the introduced stage only, even though a later (e.g., reported or passed) version of a bill might meet the same criteria for text similarity. Companion measures, procedurally-related measures, and legislation with text similarities are other related bill types.
Identified By
CRS
Actions (12)
11/08/2017
Referred to the House Committee on Oversight and Government Reform.
11/08/2017
Received in the House.
11/08/2017
Message on Senate action sent to the House.
11/07/2017
Passed Senate with amendments by Unanimous Consent. (text: CR S7068)
11/07/2017
Passed/agreed to in Senate: Passed Senate with amendments by Unanimous Consent.(text: CR S7068)
11/07/2017
The committee amendments agreed to by Unanimous Consent.
11/07/2017
Measure laid before Senate by unanimous consent. (consideration: CR S7066-7068)
09/14/2017
Placed on Senate Legislative Calendar under General Orders. Calendar No. 220.
09/14/2017
Committee on Homeland Security and Governmental Affairs. Reported by Senator Johnson with amendments. With written report No. 115-156.
05/17/2017
Committee on Homeland Security and Governmental Affairs. Ordered to be reported with amendments favorably.
05/10/2017
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
05/10/2017
Introduced in Senate
Public Record
Record Updated
Jan 11, 2023 1:36:29 PM
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