House Bill 4688
117th Congress(2021-2022)
Federal Agency Customer Experience Act of 2021
Introduced
Introduced
Introduced in House on Jul 26, 2021
Overview
Text
Introduced
Jul 26, 2021
Latest Action
Dec 2, 2021
Origin Chamber
House
Type
Bill
Bill
The primary form of legislative measure used to propose law. Depending on the chamber of origin, bills begin with a designation of either H.R. or S. Joint resolution is another form of legislative measure used to propose law.
Bill Number
4688
Congress
117
Policy Area
Government Operations and Politics
Government Operations and Politics
Primary focus of measure is government administration, including agency organization, contracting, facilities and property, information management and services; rulemaking and administrative law; elections and political activities; government employees and officials; Presidents; ethics and public participation; postal service. Measures concerning agency appropriations and the budget process may fall under Economics and Public Finance policy area.
Sponsorship by Party
Virginia
Pennsylvania
House Votes (0)
Senate Votes (0)
No House votes have been held for this bill.
Summary

Federal Agency Customer Experience Act of 2021

This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

Text (1)
July 26, 2021
Actions (4)
12/02/2021
Ordered to be Reported (Amended) by Voice Vote.
12/02/2021
Committee Consideration and Mark-up Session Held.
07/26/2021
Referred to the House Committee on Oversight and Reform.
07/26/2021
Introduced in House
Public Record
Record Created
Jul 27, 2021 7:14:22 AM
Record Updated
Jun 14, 2022 1:45:19 PM