House Bill 5375
115th Congress(2017-2018)
To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.
Introduced
Introduced in House on Mar 21, 2018
Origin Chamber
House
Type
Bill
Bill
The primary form of legislative measure used to propose law. Depending on the chamber of origin, bills begin with a designation of either H.R. or S. Joint resolution is another form of legislative measure used to propose law.
Bill Number
5375
Congress
115
Policy Area
Taxation
Taxation
Primary focus of measure is all aspects of income, excise, property, inheritance, and employment taxes; tax administration and collection. Measures concerning state and local finance may fall under Economics and Public Finance policy area.
No House votes have been held for this bill.
Summary
This bill requires the Department of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.
The strategy must include:
- a plan to provide assistance that meets reasonable taxpayer expectations and conforms with best practices of customer service provided in the private sector;
- an assessment of self-service options;
- proposals to protect taxpayer identity and reduce identity theft;
- proposals to improve customer service in the short-term, medium-term, and long-term, and
- metrics and benchmarks for quantitatively measuring progress in meeting each element of the strategy.
March 21, 2018
03/21/2018
Referred to the House Committee on Ways and Means.
03/21/2018
Introduced in House
Public Record
Record Updated
Jan 11, 2023 1:40:07 PM