The bill requires the Federal Communications Commission (FCC) to hold public hearings regarding events that activated the Disaster Information Reporting System. The hearings will feature representatives from affected areas, communications providers, and emergency responders. The FCC must issue reports on outages affecting broadband internet, VoIP, and mobile services and make recommendations to improve service resiliency. Additionally, the FCC must investigate the value of including visual information in outage notifications to improve situational awareness, and publish findings on unreported 9-1-1 outages. The Act specifies definitions for terms like "broadband internet access service" and "emergency communications center."