Florida House Bill 1031
Session 2026
Customer Service Callback Queues
Became Law
Signed by Governor on May 22, 2026
Origin Chamber
House
Type
Bill
Bill Number
1031
State
Florida
Session
2026
Motion Text
Passage
House Roll Call Votes
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Summary
Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.
Bill Analysis -- Government Operations Subcommittee (Post-Meeting) (5/28/2026 10:59 AM)
Bill Analysis -- Information Technology Budget & Policy Subcommittee (Post-Meeting) (2/12/2026 6:33 PM)
Bill Analysis -- State Affairs Committee (Post-Meeting) (2/17/2026 3:33 PM)
460890 - Amendment (Delete All) to H 1031 Filed
Sort by most recent
05/26/2026
Florida Legislature
Chapter No. 2026-113
05/22/2026
Florida Legislature
Approved by Governor
05/21/2026
Florida Legislature
Signed by Officers and presented to Governor
03/12/2026
House
Ordered engrossed, then enrolled
03/12/2026
House
Passed as amended; YEAS 109, NAYS 0
03/12/2026
House
Amendment 460890 Concur
03/12/2026
House
Added to Senate Message List
03/10/2026
House
In Messages
03/10/2026
Senate
Passed as amended; YEAS 38 NAYS 0
03/10/2026
Senate
Read 3rd time
03/10/2026
Senate
Amendment(s) adopted (460890)
03/10/2026
Senate
Read 2nd time
03/10/2026
Senate
Substituted for CS/SB 1192
03/10/2026
Senate
Placed on Calendar, on 2nd reading
03/10/2026
Senate
Withdrawn from Rules
02/26/2026
Senate
Received
02/26/2026
Senate
Referred to Rules
02/25/2026
Senate
In Messages
02/25/2026
House
Passed; YEAS 114, NAYS 0
02/25/2026
House
Read 3rd time
02/25/2026
House
Added to Third Reading Calendar
02/25/2026
House
Read 2nd time
02/19/2026
House
Bill added to Special Order Calendar (2/25/2026)
02/17/2026
House
Added to Second Reading Calendar
02/17/2026
House
Bill released to House Calendar
02/17/2026
House
Reported out of State Affairs Committee
02/17/2026
House
Favorable by State Affairs Committee
02/13/2026
House
Added to State Affairs Committee agenda
02/12/2026
House
Now in State Affairs Committee
02/12/2026
House
Reported out of Information Technology Budget & Policy Subcommittee
02/12/2026
House
Favorable by Information Technology Budget & Policy Subcommittee
02/10/2026
House
Added to Information Technology Budget & Policy Subcommittee agenda
02/05/2026
House
Now in Information Technology Budget & Policy Subcommittee
02/05/2026
House
Reported out of Government Operations Subcommittee
02/05/2026
House
Favorable by Government Operations Subcommittee
02/03/2026
House
Added to Government Operations Subcommittee agenda
01/13/2026
House
1st Reading (Original Filed Version)
01/12/2026
House
Now in Government Operations Subcommittee
01/12/2026
House
Referred to State Affairs Committee
01/12/2026
House
Referred to Information Technology Budget & Policy Subcommittee
01/12/2026
House
Referred to Government Operations Subcommittee
01/06/2026
House
Filed
Sources
FL Legislature
Open States
Record Created
Jan 18, 2026 2:34:15 AM
Record Updated
Jul 19, 2026 2:29:18 PM